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Hideyuki Sobue's Limited Edition Prints

Terms & Conditions

Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within one week. If we are unable to despatch your order within 14 days (unless previously stated before purchase), we will contact you by e-mail with an estimated despatch date and conditions as to the nature of the delay. If the shipment of your order exceeds 14 days for UK destinations and 21 days for overseas after receipt of funds -  you will be entitled to a refund for your purchase if you decide to terminate the order.

Please note that all purchases made outside of the UK will be liable to pay import/customs fee upon entry of the artwork into the country of choice. This cost is not included in the shipping fee on our website and is a 3rd party cost for which the client is liable.


Prices and Tax

The price shown for the goods are inclusive of VAT but exclude postage and packing. The price you pay will include VAT on all good and deliveries within the UK Mainland. As of Friday 1st January 2021 The UK left the European Union  and as a result some of our tax and shipping policies have changed. If you live in the UK, your buying and shipping experience from us will not be affected.

However, if you reside in a country in the EU, there are a couple of things you may need to be aware of:


  • If applicable, you will be required to pay import on any purchases from us. These charges will not be covered within your order and you will be liable to pay these charges when your work is being processed at customs.

  • The shipping of our works may take a little longer than you are used to due to the new customs procedures.

Cancellation and Returns

If you are not satisfied or wish to return your prints, we have a 7-day return policy from the date of delivery. We will contact you with details regarding your return and any applicable refunds. All returns (except for damaged goods) are only accepted if the goods are returned to us in the same condition as when they were originally dispatched. However, the customer is responsible for shipping costs.

If the purchased goods are damaged, the customer is entitled to a full refund or a replacement (all possible). Please note that refunds due to damage are only available for damage that occurred before the customer received the goods, e.g. during delivery. We are not responsible for any damage that occurs after delivery. Please check your purchase immediately upon receipt and inform us of any damage via contact form within 7 days of the delivery date; if you do not contact us within 7 days, we will not be able to issue a refund.

Please send us an e-mail via contact form prior you returning your purchase, informing us that you are returning the goods and why.


Display of products on the website

Works may vary slightly from their pictures. The images of the works on our website or social media platforms are for illustrative purposes only. Although we have made every effort to display the colours and attributes accurately, we cannot guarantee that a device's display of the colours and/or attributes accurately reflects the colour and/or contours of the given work.



All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.



You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.



The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

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